Cycle Troubleshooting

If you’ve previously used other apps or devices to track your cycle, multiple data sources may be sending information to Tryon AI. Here’s how to resolve it.

Step 1: Adjust Your Cycle Data Sources in Tryon AI

To make sure Tryon AI only receives cycle data from the correct sources:

1. Open Tryon AI

2. Go to Profile

3. Select Data Sources

4. Tap Cycle

5. Choose Hide Data Sources

6. Add any other cycle-tracking apps to your hidden sources, leaving only Tryon AI and Apple Health active

This ensures Tryon AI uses clean, accurate data for your cycle tracking.

Step 2: Restart the Onboarding Process

Once your data sources are updated, please go through the onboarding flow again.

Step 3: Send Us Your Logs (Optional but Helpful!)

To help us diagnose and resolve the issue faster, we’d greatly appreciate your logs:

1. Open Tryon AI → Profile

2. Scroll down and tap “Send logs to developer”

3. Then email us at hello@bevel.health with the name or email you use to log in to Tryon AI

Your logs help us identify what’s causing the issue and improve the experience for everyone.